Frequently Asked Questions

Short answers to the questions we hear most often. Each answer points to the page that keeps the full record.

Ordering & Payment

Is Inklawclothing connected to another clothing label?

No. Inklawclothing is an independent made-to-order shop, with no affiliation, sponsorship or endorsement from any other apparel brand, earlier or current. More on our About page.

I bought from a store that used this web address before. Can you help with that order?

We are sorry, but we can’t. We took over this address in 2026, and earlier stores on it were run by an unrelated seller. We have no access to their order history, customer logins, gift cards, promo codes or return requests, and none of them can be used here.

Which payment methods do you accept?

PayPal, or a card entered through PayPal as a guest (no PayPal login required). PayPal Pay Later shows up when PayPal offers it. All prices are in USD. Full list: Payment Methods.

Will sales tax be added?

Only if tax applies to your order, in which case you see it at checkout before paying. Outside the United States, the recipient may also owe import duties on arrival.

Shipping

How long will my order take?

Printing time plus carrier transit. Both are listed for domestic and international orders in one table on our Shipping Policy, and you will see a dated estimate on each listing.

How much is shipping?

Rates are published on the Shipping Policy page. Checkout shows your cart’s precise shipping charge before you pay.

Is my parcel tracked?

Yes. The number reaches your inbox once the parcel leaves production, and progress also shows on our Track Your Order page.

Do you ship to my country?

Most likely. If your country appears in the checkout list, we can deliver there. The few places we cannot reach are named in the Shipping Policy.

Sizing

Which size should I order?

Lay a garment that fits you well flat, take its chest and length, and match them to the same style’s table in our Size Guide (inches and centimeters). When torn between two sizes, choose the larger for a looser fit.

Do you have kids’ sizes?

Some styles do, including youth tees, kids’ jerseys and kids’ sweaters. Where a design offers them, they appear among the size options on its product page.

Returns & Refunds

Something arrived damaged or incorrect. What should I do?

Photograph the problem and email it, with your order number, to [email protected] inside 30 days of delivery. Once the claim is approved, you choose a reprint or a full refund. Details: Returns & Refunds Policy.

What if it doesn’t fit?

Fit alone is not a reason we can accept a return, and neither is a change of mind, because each piece is made to order. Check the Size Guide or ask us first.

Is it too late to change my order?

Not if you write within 6 hours of checkout and printing has not started. See the Cancellation & Changes Policy.

Care

Any washing tips for printed pieces?

Turn them inside out, wash cold alongside similar shades, and leave out the bleach. Air drying is kindest; a low tumble is fine. Keep the iron off the print, and spot clean hats with a damp cloth instead of machine washing them. Product pages give care for each item.

Custom & Bulk

Do you take bulk or custom orders?

Tell us at [email protected] what you have in mind, how many pieces you need and by when. We reply with what is feasible and a timeline; you pay nothing until you approve.

Still Need Help

Write to [email protected] or use our contact form. Our team works Monday to Friday, 8 AM to 4 PM Eastern Time and replies within 24 business hours. There is no phone line.

Last updated: October 29, 2026