Cancellation & Changes Policy
You can change or cancel an order until the ink meets the fabric. Below you will find which details can still change, the deadline, and what your email should contain.
Changes to an order
Details you can change
- A different size, color or style of garment
- Another design at the same price
- A corrected shipping address
Conditions
- Timing: we must receive your email no more than 6 hours after checkout, before printing starts.
- After that point: a printed item cannot be altered, and a parcel already with the carrier cannot be rerouted.
- Price differences: if a change raises or lowers the total, we email you the new amount and wait for your OK before going ahead.
Cancelling an order
Cancel in time, inside 6 hours and before printing, and we refund the full amount to your original payment method; it takes 5–10 business days to process. After printing begins, cancelling is no longer possible. A printed order that later arrives damaged, faulty or wrong is still covered by the Returns & Refunds Policy.
Why the window is short
Orders go to our print partner soon after payment. Each piece is made for one person, and once printed it cannot be put back into stock or sold to anyone else. That is why the window closes the moment printing begins.
What to include in your request
Write to [email protected]. Use “Change request” or “Cancel request” as the subject line, and list:
- the order number
- the buyer’s full name
- what should change, or just the word “cancel”
Each request gets a confirmation email from us. Nothing arrived within 24 business hours? Look in your spam folder, then send it again.
Contact information
Studio contactInklawclothingEmail: [email protected]
Support hours: Monday to Friday, 8 AM to 4 PM Eastern Time
Closed on weekends and U.S. federal holidays
Last updated: October 29, 2026