Returns & Refunds Policy

Every Inklawclothing item is printed for one order, so problems are handled through claims rather than open returns. Below: what we fix, what we cannot take back, the time limits and how to file.

1. Cancellations and changes before printing

Until printing starts, and within 6 hours of checkout, an order can still be edited or cancelled free of charge. Details: Cancellation & Changes Policy.

2. 30-Day Claim Window

Report any problem inside 30 days, counting from the day the parcel is delivered. If the parcel itself goes missing, counting begins once its delivery estimate has run out.

3. What we put right

Damaged in transit
The item reached you torn, crushed, stained or otherwise harmed.
Print faults
Ink that cracks or lifts the first time you unfold the item, or a design that is smudged, skewed or clipped.
Wrong item
The parcel holds a design, color, size or product other than the one on your confirmation.
Not as described
What arrived plainly differs from the listing you bought from.
Lost parcel
The carrier’s tracking or its own investigation confirms the parcel was lost before reaching you.

Please send clear, well-lit photos of the problem and of the shipping label. Once in a while we may ask for a short video as well.

4. What we cannot accept

  • A change of mind after the item has been printed.
  • A size picked without checking the Size Guide.
  • Slight color differences between your screen and the printed piece.
  • Pieces you have worn, laundered or modified. A fault that only appears after the first laundering, done as the care label says, still counts.
  • Parcels mailed back without contacting us first.
  • Delivery problems caused by an address entered incorrectly at checkout.

These limits exist because each piece is printed for a single customer and cannot be sold again.

5. Decisions and refund timing

You will hear from us within 24 business hours, and we settle the claim within 2–3 business days. On approval, you pick the remedy: a reprint paid for by us, or your money back in full. Refunds are made to the original payment method, card or PayPal, and take 5–10 business days to process; your bank or PayPal may need a few extra days to show them. In most cases you keep the item. If we need it back, we email a prepaid label, so return postage costs you nothing.

6. How to file a claim

  1. Email [email protected] with the subject “Order problem” followed by your order number.
  2. Explain briefly what went wrong.
  3. Add two pictures: the fault close up, and the label on the parcel.
  4. Tell us whether you would prefer a reprint or a refund.

Claims are settled in writing, so every step stays in your inbox for later.

Help with a claim

Already have a claim open? Reply in the same email thread.

Studio contactInklawclothing
Email: [email protected]
Support hours: Monday to Friday, 8 AM to 4 PM Eastern Time
Closed on weekends and U.S. federal holidays

Last updated: October 29, 2026